Common Sky - A & N Luftfahrt GmbH is committed to protecting your privacy, and takes its responsibilities regarding the security of customer information very seriously. The following policy explains how we use customer information and how we protect your privacy.
1. Collection and processing of personal data
Common Sky requires certain information to allow us to process your flight booking. Common Sky collects the details provided by you, together with information we learn about you from your use of our service and your visits to our web site and other sites accessible from them. We also collect information about the transactions you undertake including details of payment cards used.
We will use your information to provide and personalise our service. We will also use your contact details to communicate with you. We may use your information to send you offers and news about Common Sky products and services or those of other carefully selected companies which we think may be of interest to you. We may contact you by post, email, telephone (including SMS) or fax for these purposes. Your confirmation e-mails (which may include details of flight bookings or other services booked through our websites) may include marketing material which we may feel will be of interest to you from other third parties.
Your data may be used for the following purposes: accounting, billing and audit, credit or other payment card verification and screening, immigration and customs control, safety, security and legal purposes, statistical and marketing analysis, systems testing, maintenance and development, customer surveys, customer relations and to help us in any future dealings with you, for example by identifying your requirements and preferences.
Please note that there may be instances where it may be necessary for us to communicate with you, for administrative or operational reasons relating for example to advise you of alterations to flights.
We may also use and analyse the information that we collect so that we can administer, support, improve and develop our business.
The information that you provide to us will be held in our systems, which are located on our premises or those of an appointed third party. We may also allow access to your information by other third parties who act for us for the purposes set out in this policy or for other purposes approved by you. It is possible that your data may be processed outside of Austria.
2. Site tracking
We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the site to better meet the needs of visitors to commonsky.eu. This software does not enable us to capture any personally identifying information.
We apply technical and organizational security measures to protect your data. Our security precautions are continuously updated in line with technological developments.
Furthermore, as required by the Austrian Data Protection Acts, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorized access. Our security procedures mean that we may request proof of identity before we are able to disclose sensitive information to you.
We will retain your information for a reasonable period or as long as the law requires.
5. Your consent